Dostava besplatna

Complaints

Returning of the product in case it is damaged is possible within 15 days of receipt, so please carefully review the product purchased during delivery. If you notice any damage, please contact us via e-mail info@na5u.hr stating your information, order number, and other information specified during checkout. Please return the product in the original condition and unused in original packaging and invoice to the address of the sender. The shipping cost will be covered by Pavoran, if visible damage is determined.

In case of visible damage and justified complaint, noting that the product is returned in its original packaging with the invoice, we are obliged to offer you another product or a full refund of the amount paid. Delivery costs for other product bears Pavoran. Receive our apologies in advance if there is a need for reclamation.

In case of unjustified complaints (eg. no visible damage) cost of your shipment will be your responsibility. Such a product shall be returned in the original packaging at your expense with a written statement of the complaint declined.
Since the products are insured during transport, upon its receipt, please detect damage that occurred in transport, make a complaint upon delivery and contact us by e-mail info@4shu.eu. We will contact you as soon as possible.

In case you have not received the purchased product within 10 working days, please contact us at the e-mail address info@4shu.eu. We will contact you as soon as possible to inform you of the measures taken. If the product is still not delivered to the address within next 15 days, we are obliged to return the paid amount.

THE RIGHT TO RETURN GOODS
The consumer has the right to return the purchased goods within fourteen (15) days of receipt. The consumer must bear the cost of returning the goods incurred. The goods need to be sent in the original packaging to the following address: Pavoran d.o.o. Poljana J. Brunšmida 2, 10 000 Zagreb. It must be accompanied with the original sales receipt with a written statement about the amount of the returned goods and the bank account number of the consumer (IBAN and bank details) so we can refund.

4SHU.EU must return the total amount before shipping latest 15 days of receipt of goods.

4SHU.EU is not obliged to receive the shipment with payment on delivery that does not correspond to its terms and conditions.